Terms of service

Who you are dealing with

Beyond Cloud (Shenzhen) Network Technology Co., Ltd.
Room 1712F38, Huarong Building, 178 Mintian Road, Futian District, Shenzhen,
China

support@beacon-kvm.com

Orders

An order is accepted when we email you to confirm it. Until then we can decline
it — if the price was wrong, if stock ran out, or if the address cannot be
served.

Prices are in USD and include duties and shipping. They can change, but never
after you have paid.

The device is yours

You own the hardware outright. It runs ordinary Linux, you get root, and you
can do what you like with it — including installing something else entirely.

That does not void the hardware warranty. Software you install is your own
problem, but a broken board is still a broken board.

Remote access

Remote sessions are relayed through our servers. That service is included in
the price, with no subscription, and we intend to keep it running.

We are one small company, so it is honest to say what that means: if a relay
is down you can still reach a device on your own network directly, and if we
ever stopped running relays entirely, the device would keep working locally.
The software is not locked to our servers.

We may take a relay offline for maintenance, and we can suspend an account
that is using the service to attack somebody.

What you use it for

A KVM gives complete control of a machine. Use it on machines you are
authorised to control. What you do with that access is your responsibility.

Warranty and returns

See our Refund policy.

Liability

We are liable for the device and for the service we provide. We are not liable
for what happens on the machines you control with it — lost data, downtime, or
a configuration change that broke something. Keep backups.

Nothing here limits rights you have under the consumer law of your own country.

Changes

We may update these terms. The version that applies to your order is the one
published when you placed it.