Refund policy

Returns

Thirty days from delivery. The device and everything that came with it, in the
original packaging.

Return shipping is paid by you. Shipping costs and any duties already paid are
not refundable, because they were spent getting the parcel to you.

Email support@beacon-kvm.com for the return address before sending anything
back. A parcel that arrives unannounced is hard to match to an order.

Refunds go back to the card or account you paid with, within a few days of the
device reaching us.

Warranty

Twelve months from delivery.

If the hardware fails, email us. Most problems turn out to be something we can
see remotely — a cable, a socket, a setting — and those are fixed in a few
messages. If it really is the device, we send a replacement, and you do not
need to send the broken one back.

The replacement carries the remainder of the original twelve months.

What the warranty does not cover

Damage from an accident, liquid, a power supply that is not the one supplied,
or opening the case.

Before you return anything

Troubleshooting covers the common
ones: a black screen, a device that shows as offline, a picture that lags
behind the mouse. Most support email is one of those three, and all three are
fixed without a return.